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PRIVACY AND COOKIE POLICY

 

1. INTRODUCTION

1.1 The iKnow website is owned and operated iKnow International Limited, company registration number 010144296, registered office 92 Gipsy Lane, Swindon, Wiltshire, United Kingdom SN2 8DH (we, us). This Privacy & Cookie Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy & Cookie Policy, do not use our website. If you have any questions, you can contact us at support@iknow.org.uk.

1.2 We reserve the right to amend this Privacy & Cookie Policy from time to time at our discretion. If we reasonably believe that the amendment is significant, we shall notify all registered users by email.  Otherwise, the amended Privacy & Cookie Policy will be effective as soon as it is accessible. You are responsible for regularly reviewing this Privacy & Cookie Policy so that you are aware of any amendments.

1.3 This Privacy & Cookie Policy applies to all users of our website, including service providers and clients together with anyone else who provides information to us.

1.4 We are the data controller of the personal data that you provide to us.

 

2. COLLECTING YOUR DATA

2.1 You can register on the Site through your Facebook, LinkedIn or Google account, or any other account we may permit from time to time and accordingly, if you do so, you understand that we will access information from your profile on that account.

2.2 If you register as a client directly on our website or through a third-party account, we will collect details of your name, email address (together with your email address used for your Stripe account if different), postcode/zipcode and telephone number.   

2.3 If you register as a provider directly on our website, we will collect details of your name, email address (together with your email address used for your Stripe account if different), postcode/zipcode, telephone number, relevant certifications and experience, together with all additional information you upload to your profile. 

2.4 All personal data that you provide to us must be true, complete and accurate and you must not register under someone else’s name. We may ask you at any time to supply appropriate documentary evidence of your identification and on receipt of such a request, you shall promptly provide to us such evidence.

 

3. USE OF YOUR PERSONAL DATA

3.1 We may use your personal data to (a) in accordance with the Terms of Use, and accordingly, as a provider, you agree that your personal data is accessible by all users of our website; (b) customise, measure and improve our services, content and advertising; (c) better understand our users, diagnose and fix problems without website; and (d) on an anonymous basis, for research purposes and for our general business purposes.

3.2 We may also share your personal data (a) to respond to legal requirements including under the Data Protection Act 1998 and from 25 May 2018 under the General Data Protection Regulation (EU2016/679); (b) to protect a third party’s rights, property, or safety; (c) to any service providers, sub-contractors and agents that we may appoint to perform functions relating to the Platform and/or one bill services on our behalf and in accordance with our instructions and all applicable laws; and (d) in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

 

4. MARKETING

4.1 When you register with our website, you may consent to receive marketing email messages from us.  You can choose to no longer receive marketing emails from us by updating your account, contacting us at support@iknow.org.uk or clicking unsubscribe from a marketing email. 

4.2 We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us. 

 

5. INFORMATION ABOUT YOUR DEVICE

5.1 When you use our website we automatically collect and store information about your device and your activities. This information could include (a) your device’s unique ID number; (b) your device’s geographic location; (c) your IP address: (d) technical information about your device such as type of device, web browser or operating system; (e) your preferences and settings such as time zone and language; (f) how long you used the app and which services and features you used. 

5.2 We will use information about your device to customise, measure and improve our services, content and advertising and to understand our users better.

 

6. WHERE WE HOLD AND PROCESS YOUR PERSONAL DATA

6.1 Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. You are deemed to accept and agree to this by using the system and submitting information to us.

6.2 If we do store or transfer your personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under applicable data protection legisation as amended or replaced from time to time.

 

7. SECURITY

7.1 We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures. However, no system can be completely secure

7.2 Notwithstanding the above, you agree that no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to our website will always remain secure.  

 

8. YOUR RIGHTS

8.1 You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at support@iknow.org.uk. 

8.2 Please note, we reserve the right to charge an administrative fee of £10 if your request is manifestly unfounded or excessive.

8.3 If you have any complaints in relation to this Privacy & Cookie Policy or otherwise in relation to our processing of your personal data, you should contact the Information Commissioner, see www.ico.org.uk

 

9. COOKIES

9.1 A cookie is a small file that asks permission to be placed on your browser’s memory or alternatively your computer's hard drive.  Cookies placed in your browser’s memory are called session cookies and cookies placed on your computer’s hard drive are called persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your hard drive, even after closing your browser. Session cookies are generally used to improve the user experience when using a website. Persistent cookies are generally used to store user preferences, including the preference to keep a user signed in, between browser sessions.

9.2 Cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can delete cookies at any time or you can set your browser to reject or disable cookies although this may disable some of the functionality of the website.   

9.3 On this website we use a session cookie to track whether a user is logged into the website or not.  We also allow analytics companies, such as Google Analytics, to use tracking technologies to collect information about our users’ computers or mobile devices and their online activities. These companies analyse this information to help us understand how the website is being used. Unlike cookies, this tracking technology cannot be deleted.  In order to recognise you, store your preferences, and track your use of the website, we may store your device IDs (the unique identifier assigned to a device by the manufacturer) when you use the website. 

 

10. GENERAL

10.1 If any provision of this Privacy & Cookie Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

10.2 This Privacy & Cookie Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

 

Last updated: June 2019

PRIVACY AND COOKIE POLICY

 

  1. INTRODUCTION

1.1 The iKnow website is owned and operated iKnow International Limited, company registration number 010144296, registered office 92 Gipsy Lane, Swindon, Wiltshire, United Kingdom SN2 8DH (we, us). This Privacy & Cookie Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy & Cookie Policy, do not use our website. If you have any questions, you can contact us at support@iknow.org.uk.

1.2 We reserve the right to amend this Privacy & Cookie Policy from time to time at our discretion. If we reasonably believe that the amendment is significant, we shall notify all registered users by email.  Otherwise, the amended Privacy & Cookie Policy will be effective as soon as it is accessible. You are responsible for regularly reviewing this Privacy & Cookie Policy so that you are aware of any amendments.

1.3 This Privacy & Cookie Policy applies to all users of our website, including service providers and clients together with anyone else who provides information to us.

1.4 We are the data controller of the personal data that you provide to us.

 

  1. COLLECTING YOUR DATA

2.1 You can register on the Site through your Facebook, LinkedIn or Google account, or any other account we may permit from time to time and accordingly, if you do so, you understand that we will access information from your profile on that account.

2.2 If you register as a client directly on our website or through a third-party account, we will collect details of your name, email address (together with your email address used for your Stripe account if different), postcode/zipcode and telephone number.   

2.3 If you register as a provider directly on our website, we will collect details of your name, email address (together with your email address used for your Stripe account if different), postcode/zipcode, telephone number, relevant certifications and experience, together with all additional information you upload to your profile. 

2.4 All personal data that you provide to us must be true, complete and accurate and you must not register under someone else’s name. We may ask you at any time to supply appropriate documentary evidence of your identification and on receipt of such a request, you shall promptly provide to us such evidence.

 

  1. USE OF YOUR PERSONAL DATA

3.1 We may use your personal data to (a) in accordance with the Terms of Use, and accordingly, as a provider, you agree that your personal data is accessible by all users of our website; (b) customise, measure and improve our services, content and advertising; (c) better understand our users, diagnose and fix problems without website; and (d) on an anonymous basis, for research purposes and for our general business purposes.

3.2 We may also share your personal data (a) to respond to legal requirements including under the Data Protection Act 1998 and from 25 May 2018 under the General Data Protection Regulation (EU2016/679); (b) to protect a third party’s rights, property, or safety; (c) to any service providers, sub-contractors and agents that we may appoint to perform functions relating to the Platform and/or one bill services on our behalf and in accordance with our instructions and all applicable laws; and (d) in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

 

  1. MARKETING

4.1 When you register with our website, you may consent to receive marketing email messages from us.  You can choose to no longer receive marketing emails from us by updating your account, contacting us at support@iknow.org.uk or clicking unsubscribe from a marketing email. 

4.2 We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us. 

 

  1. INFORMATION ABOUT YOUR DEVICE

5.1 When you use our website we automatically collect and store information about your device and your activities. This information could include (a) your device’s unique ID number; (b) your device’s geographic location; (c) your IP address: (d) technical information about your device such as type of device, web browser or operating system; (e) your preferences and settings such as time zone and language; (f) how long you used the app and which services and features you used. 

5.2 We will use information about your device to customise, measure and improve our services, content and advertising and to understand our users better.

 

  1. WHERE WE HOLD AND PROCESS YOUR PERSONAL DATA

6.1 Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA. You are deemed to accept and agree to this by using the system and submitting information to us.

6.2 If we do store or transfer your personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under applicable data protection legisation as amended or replaced from time to time.

 

  1. SECURITY

7.1 We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures. However, no system can be completely secure

7.2 Notwithstanding the above, you agree that no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to our website will always remain secure.  

 

  1. YOUR RIGHTS

8.1 You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at support@iknow.org.uk. 

8.2 Please note, we reserve the right to charge an administrative fee of £10 if your request is manifestly unfounded or excessive.

8.3 If you have any complaints in relation to this Privacy & Cookie Policy or otherwise in relation to our processing of your personal data, you should contact the Information Commissioner, see www.ico.org.uk

 

  1. COOKIES

9.1 A cookie is a small file that asks permission to be placed on your browser’s memory or alternatively your computer's hard drive.  Cookies placed in your browser’s memory are called session cookies and cookies placed on your computer’s hard drive are called persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your hard drive, even after closing your browser. Session cookies are generally used to improve the user experience when using a website. Persistent cookies are generally used to store user preferences, including the preference to keep a user signed in, between browser sessions.

9.2 Cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can delete cookies at any time or you can set your browser to reject or disable cookies although this may disable some of the functionality of the website.   

9.3 On this website we use a session cookie to track whether a user is logged into the website or not.  We also allow analytics companies, such as Google Analytics, to use tracking technologies to collect information about our users’ computers or mobile devices and their online activities. These companies analyse this information to help us understand how the website is being used. Unlike cookies, this tracking technology cannot be deleted.  In order to recognize you, store your preferences, and track your use of the website, we may store your device IDs (the unique identifier assigned to a device by the manufacturer) when you use the website. 

 

  1. GENERAL

10.1 If any provision of this Privacy & Cookie Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

10.2 This Privacy & Cookie Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

 

Last updated: June 2019

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